Tuesday, January 13, 2009

Automated Call Center

A few days ago I wanted to make some adjustments to my cellular phone plan, lucky for me my carrier, SoftBank, has an English Customer Service number. What surprised me was that the number was completely automated and used the same female voice that I'd hear if I reached a similar Service Center at home. The amusing thing was that this automated representative didn't speak correct English, of course her pronunciation was perfect, but the grammar was not. She just kept telling me that she was "sorry for your waiting."

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